[Reposted from old comment system, from George on Sun, 26 Jul 2009 00:23:36 0000]
If you ask me, bad customer service or rediculously high prices for a product from somebody that knows they can get away with charging what ever they want, go hand in hand. It isn't like you can protest and say, "I am only going to pay you this amount." As much as I would like to believe that we had that sort of ability, I know we don't. It would really take a lot of people, millions, in fact, to band together, form a pact and stand behind it without waivering, without giving in and stop purchasing altogether. Don't fly, don't drive, don't call that taxi cab, no train rides and no buses. If this could be done, then the companies suffering from the losses would be forced to take action and get people buying again, they would be forcing their employees to treat every customer with respect, the way a customer should be treated.
I see that as a complete impossibility. With the need that people have to travel and the fuel that is needed to do so, there is no clear solution. The last time I flew, I delt with very high prices and rude personel.
I read a news story where a man started calling 911 over and over from a MacDonalds after receiving poor service an cold food. He called 911 and demanded that they help him to retrieve his money. But he was only fined for misuse of the 911 service. What would have happened if 100 or 200 people were there demanding better treatment. I think the outcome would have been much different, especially if they held together as a group. They wouldn't have had to call 911, the team At the MacDonalds would have done that for them.
I have seen large protests fail and have seen them open the eyes of many. The fact that so many were sticking together for that cause made it even more effective. Demanding your money back, or demanding that you're paid back for your time being wasted because of the failures of others would be a wonderful justice. If something like that were set into law, just emagine the changes that would occure in customer service. I just don't see that happening until everybody has the ability, all at the same time to say, "No, we are not going to accept this kind of treatment any longer."
To cure this virus, we need the right vacine. If you can get the word out to the billions that need to hear this and you can get them to band up and stand up, I'll stand with you to kill a sickness that really needs to be eradicated.