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Comments on critters.org/c/blog/?l=20110521214602

Postby CrittersMinion » Thu Oct 11, 2012 11:54 pm

[Reposted from old comment system, from Jeff Pfeiffer on Sun, 22 May 2011 23:20:40 0000]

Dude, that was hilarious. I can relate to what you went through, even more so, because I worked as a tech support call desk CSR. Gupta was going by the script, attempting to create empathy, one of the hallmarks of phone tech support, as it was explained to us in training. You need empathy, identification of the problem, and resolution, although not necessarily to the problem, but for the call.

Time is a very important factor. You can't be on the phone with a customer for more than five to ten minutes, depending on how much upper management has their panties in a bind over call turnover.

If your times are bad, you're in trouble. So it's not about customer service, but the required by law, appearance of customer service. Although, many of us tried to buck the system by helping the customer, rather than passing the buck to the tier two or three guys, it was frowned upon by management.

With as much empathy as I can muster, let me say that, "I'm terribly sorry about that. It must have been a great inconvenience for you.
CrittersMinion
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Comments on critters.org/c/blog/?l=20110521214602

Postby CrittersMinion » Thu Oct 11, 2012 11:55 pm

[Reposted from old comment system, from Wensleydale McHeckmondwike on Sun, 22 May 2011 09:32:05 0000]

You see, if you'd only put aside your godless heathenly fornicating ways and prayed just a little bit harder, Jesus would have come and fixed that cable connection for you KaPow! with the electronic powers of the Holy Spirit.

Yep. Jesus HowDeeDooDee Christ is MY Internet Provider! And JahHoover HimHeavenly Self is my personal Tech Support. I'm currently waiting RIGHT NOW to get my Soul Upgrade to Rapture 9. I'm on hold, but they keep letting me know how important my call is too them - so that's okay by me!

HalleBerryLooyah and AMEN.
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Comments on critters.org/c/blog/?l=20110521214602

Postby CrittersMinion » Fri Oct 12, 2012 3:37 am

[Reposted from old comment system, from kenny on Mon, 23 May 2011 11:24:01 0000]

Dude, exactly on. Been there done that. Hope it's fixed now.
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